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Website Maintenance & Support Subscription

Maintain Your Website with Proactive Monitoring and Priority Support

 

This subscription keeps your website secure, optimized, and fully supported, with a dedicated team on standby to handle issues based on your business needs. Our SLA (Service Level Agreement) ensures prioritized support, faster response times, and proactive care so you can focus on your business with peace of mind.

TOPICS

SUBSCRIPTION HIGHLIGHTS
PRIORITY LEVELS
INCLUDED WITH SUBSCRIPTION
BILLING AND PAYMENT TERMS
 
 

 

Subscription Highlights

  •  

    Monthly Fee

    $500 for proactive monitoring and priority readiness

  •  

    50% Off On-Demand Support Rate

    $125/hour (discounted from our standard $250/hour) for any support needed, with no limit on hours

  •  

    Guaranteed Response Times

    Based on priority level, ensuring your most critical issues are handled swiftly
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Priority Levels and Response Times

Low

  • Cosmetic updates, non-urgent content changes
  • Within 5 business days
  • 50% - Discounted rate
$125 per hour

Critical

  • Full website downtime, major security breaches
  • Within 1 business day
  • 150% rate
$375 per hour

Note: Issues without an SLA contract are handled on a first-come, first-served basis and may experience significantly longer wait times. Urgent requests without an SLA are subject to standard billing rates at $250/hour and cannot be prioritized.

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What You Get with This SLA Subscription

Proactive Monitoring

Regular CMS and plugin checks to keep your website secure and up-to-date.

Faster Response Times

Requests are triaged based on priority, with critical issues addressed in as little as one business day.

Discounted Rates

SLA clients enjoy a discounted rate of $125/hour for support, with additional multipliers only when a higher-priority response is needed.

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SLA Support Scenarios

Critical Issue with SLA

A client’s website experiences intermittent downtime, impacting customer access to their online store. With an active SLA, our support team investigates the issue within a day. This prompt response helps maintain customer trust and prevents potential sales loss.

Non-SLA Delay

For non-SLA clients, minor layout adjustments or lower-priority requests may experience longer processing times due to our team’s focus on urgent SLA client tasks.

Sign Up Now to Secure Your Website

Our SLA-backed Website Maintenance and Support subscription provides the responsive, reliable support your business deserves. Sign up now to protect your website and keep it running at peak performance.